Packaging Removals

PRIVACY POLICY

Effective Date: 08.05.2024
Last Updated: 19.01.2026

  1. Introduction

Welcome to Removal Packing Boxes (“we”, “us”, or “our”).
We are committed to protecting your privacy and handling your personal data transparently and securely in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, submit an enquiry, or otherwise interact with our services.

  1. Information We Collect

2.1 Personal Information You Provide

We may collect personal information when you:

  • Place an order through our online shop
  • Create an account
  • Contact us via enquiry or contact forms
  • Subscribe to marketing communications

This information may include:

  • Name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Order details and purchase history

2.2 Order and Transaction Information (WooCommerce)

When you purchase products through our website, we collect information necessary to:

  • Process and fulfil your order
  • Arrange delivery
  • Provide customer support
  • Meet legal and accounting obligations

We do not store or have access to your full payment card details.

2.3 Payment Information (Stripe)

All card payments are processed securely by Stripe Payments Europe Ltd.
Stripe collects and processes your payment information directly in accordance with their own privacy and security policies. Removal Packing Boxes does not store payment card numbers or security codes on its servers.

2.4 Automatically Collected Information

When you visit our website, we automatically collect certain non-personal information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and interaction data

This data is collected using Google Analytics and Clicky Analytics to help us understand how visitors use our website and to improve performance and user experience.

  1. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process purchases, payments, and deliveries
  • Customer Support: To respond to enquiries and provide assistance
  • Website Operations: To maintain site functionality and security
  • Marketing (With Consent): To send updates or promotional communications where you have opted in
  • Legal Compliance: To comply with tax, accounting, and regulatory obligations
  1. Lawful Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

  • Contractual Necessity – to fulfil orders and provide purchased products
  • Legal Obligation – for accounting, tax, and regulatory compliance
  • Legitimate Interests – to operate, secure, and improve our business
  • Consent – for marketing communications and non-essential cookies
  1. Sharing and Disclosure of Information

We may share personal data with trusted third parties only where necessary, including:

  • Payment processors: Stripe (for secure payment processing)
  • Delivery and logistics providers: To deliver purchased goods
  • Analytics providers: Google Analytics and Clicky
  • Professional advisers: Accountants or legal advisers where required
  • Legal authorities: Where required by law or regulation

We do not sell your personal data to third parties.

  1. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and improve user experience.

Cookies are used to:

  • Enable WooCommerce shopping basket and checkout functionality
  • Remember user preferences
  • Analyse website usage and performance

You can manage cookie preferences through your browser settings or our cookie consent banner.
For more detailed information, please refer to our Cookie Policy.

  1. Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

While we take reasonable steps to secure your information, no internet transmission or electronic storage method is completely secure, and absolute security cannot be guaranteed.

  1. Data Retention

We retain personal information only for as long as necessary for the purposes outlined in this policy.

  • Order and transaction records: Retained for up to 6 years to comply with UK tax and accounting requirements
  • Enquiry data: Retained only as long as needed to respond and follow up
  • Marketing data: Retained until you withdraw consent
  1. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to or restrict processing
  • Withdraw consent for marketing at any time
  • Request data portability

To exercise any of these rights, please contact us using the details below.

  1. Marketing Communications

You will only receive marketing communications from us if you have explicitly opted in.
You may unsubscribe at any time by following the instructions in our emails or contacting us directly.

Transactional communications relating to orders may still be sent even if you opt out of marketing.

  1. Third-Party Links

Our website may contain links to external websites. This Privacy Policy applies only to Removal Packing Boxes. We are not responsible for the privacy practices of third-party websites.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Any updates will be posted on this page with a revised “Last Updated” date.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Removal Packing Boxes
Email: admin@removalpackingboxes.co.uk
Address: Removal Packing Boxes, 86-90 Paul Street, London, EC2A 4NE